Guidelines regarding handling of complaints in Ministries/Departments.

No. 104/76/2011-AVD.I
Government of India
Ministry of Personnel & Public Grievances & Pensions
(Department of Personnel & Training)

New Delhi, Dated October 18, 2013

OFFICE MEMORANDUM

Subject;- Guidelines regarding handling of complaints in Ministries/Departments.

   The undersigned is directed to say that the instructions regarding dealing with anonymous and pseudonymous complaints as contained in this Department’s OM No. 321/4/91-AVD.III, dated 29th September, 1992 and as reiterated vide DOP&T’s OM No. 371/38/97-AVD.III, dated 3/11/1997, being at variance with instructions issued by CVC in this regard vide circular No.3(V)/99/2 dated 29th June, 1999, No. 98/DSP/9, dated 31st January, 2002 and 11th October, 2002, had been receiving the attention of the Government for the past some time.

EPFO Rerformance in September 2013

   While reviewing the work of Employees Provident Fund Organisation during September 2013, it has been observed that the Organisation settled 7,96,759 claims in its 123 offices located throughout the country compared to 7,49,639 claims settled during September 2012. More than 50 % of the offices settled more than 80% of the claims within 10 days of receipt. Offices such as Ujjain, Gwalior, Udaipur, Jabalpur, Agra and Laxmi Nagar among many others are settling 80% of the claims within 3 days. The review meeting was taken by Shri K. K. Jalan, CPFC recently.

   In addition to the above, the Organisation responded to 16,586 grievances in the month of September. As a result, the number of total grievances has come to around 6,000. The earlier number was more than 25,000. It is also relevant that 101 of the 123 offices have no grievance pending for more than a month.

Clarification on fixation of maximum ceiling limit for payment of honorarium to Cashiers and other Cash & Pay staff.

Government of India
Ministry of Railways
(Railway Board)

No. E(G) 2013/ HO1/1

Dated. 9.10.2013

The General Manager,
All Zonal Railways
& Production Units.

Sub: Clarification on fixation of maximum ceiling limit for payment of honorarium to Cashiers and other Cash & Pay staff.

   Further to Board’s letter No. 99/ AC-II/20/2/Pt. Dated. 25.7.2013 (RBA No.17/2013), the issues arising on fixation of maximum ceiling limit for payment of honorarium to the Cashiers and other Cash & Pay staff has been taken up by the Federations and the same has been considered in consultation with the Accounts Directorate and it is clarified as under:

Recommendations of the Committee of Experts on Disciplinary & Vigilance Inquiries (Hota Committee) - Para 38 of the Committee's Report regarding payment of TA/DA to retired government servants appearing as witnesses in proceedings before the CDI in CVC - Government's decision thereon - reg .

372/3/2007-AVD-III (Vol. 10)
Government of India
Ministry of Personnel, Public Grievances & Pensions
Department of Personnel & Training

North Block, New Delhi
Dated: 14th October, 2013

Office Memorandum

Subject:      Recommendations of the Committee of Experts on Disciplinary & Vigilance Inquiries (Hota Committee) - Para 38 of the Committee's Report regarding payment of TA/DA to retired government servants appearing as witnesses in proceedings before the CDI in CVC - Government's decision thereon - reg .

   The undersigned is directed to say that the Government had appointed a Committee of Experts to review the procedure for Disciplinary/Vigilance Inquiries and recommend measures for their expeditious disposal. The Committee comprised the following: