Pensioners Portal - Agenda Items for 21st Meeting of SCOVA.

MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
(DEPARTMENT OF PENSION & PENSIONERS’ WELFARE)

AGENDA ITEMS FOR 21st MEETING OF STANDING COMMITTEE OF VOLUNTARY AGENGIS(SCOVA) TO BE HELD ON 27th SEPTEMPER, 2012


   Time bound grievance redressal & real time dissemination of information are the two main ingredients of this novel venture for the welfare of pensioners.

   It has been reported that several Ministries especially Railways are not handling he Grievances with all seriousness which is required in such cases. These are sometime transmitted to wrong destinations and are also unilaterally closed on incorrect grounds without resolving.

Reasons being :

   a)DOP&PW simply forward the complaint to the concerned authority and leave it there.

   B)Concerned authorities now can close the complaint at their level w/o resolving it.

   c)Complete details recorded by the identified association while registering the grievance are not forwarded to concerned authority.

   d)Concerned authorities at ground level do not get the enclosed supporting documents.

   e)Authorities are not sensitive enough.